Search Results
HTMÂ 103. Values, Prof Standard, Protocol. (2).
This course focuses on the role of personal and organizational values, professional standards, protocol and social etiquette in creating the customer experience. At the end of the course, students will understand the importance of values as guidelines and they will have learned rules of good behavior for the most common social and business situations in the hospitality industry. This course will also cover topics and special applications, such as dining and meeting, personal and telephone communication, email, social media and business writing, personal appearance and aligning with workplace expectations, image management, international etiquette, and others.